App Crashing

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Kasper90
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Joined: Mon Sep 13, 2021 5:13 am

App Crashing

Post by Kasper90 » Mon Sep 13, 2021 5:15 am

I'm having a problem when I try to connect to my PLC. I am trying to connect to an Omron NX-102 via a VPN over wifi, however when I test the connection, it crashes with the Android message "Suppanel has stopped working"
Any ideas?

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Suppanel
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Joined: Wed Jan 03, 2018 6:28 pm

Re: App Crashing

Post by Suppanel » Mon Sep 13, 2021 8:43 pm

Please use the "Send Feedback" option at least once, when "Suppanel has stopped working" appears, if available.

Then I will receive a report that may help to know where the problem is.

Regards.

Kasper90
Posts: 3
Joined: Mon Sep 13, 2021 5:13 am

Re: App Crashing

Post by Kasper90 » Mon Sep 13, 2021 11:52 pm

Thanks, have just done so.

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Suppanel
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Re: App Crashing

Post by Suppanel » Tue Sep 14, 2021 5:21 pm

I have already been able to study the report a bit.
When Suppanel tries to register the Ethernet/IP session the PLC returns a transmission length value out of range that causes the Suppanel crash.

Check that there really is an Ethernet/IP slave on the IP and port where you are trying to connect, it seems that the PLC sends data values not according to what is expected in the Ethernet/IP protocol.

Regards.

Kasper90
Posts: 3
Joined: Mon Sep 13, 2021 5:13 am

Re: App Crashing

Post by Kasper90 » Thu Sep 16, 2021 12:43 am

Thanks, I had the wrong port entered.

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Suppanel
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Re: App Crashing

Post by Suppanel » Thu Sep 16, 2021 8:25 pm

Glad to hear that, I also remind you that I think Omron NX PLCs support OPC UA protocol, also supported by Suppanel, which offers intrinsic security and it can run safely without a VPN

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